TERMS AND CONDITIONS (AS AT 8 April 2024)

BOOKINGS: Please fill in the Rider Booking Form (on this webpage), we will respond confirming your dates. A deposit of $500 will confirm your booking. Please complete all details on the Booking form. This information is used to establish which horse you will be matched with. Two months prior to your ride date you will receive relevant information (Invoice reminder, Packing List, Directions etc). If you have any questions please contact info@cochranhorsetreks.com.au

Weight Limit: Weight restriction of 100kg apply; we ask that you inform us if you are above 6 foot or over 100kg this allows us to consider our horse selection.  

Please contact us direct to discuss if this is relevant to your booking.

Minimum Rider Age: 10 years

Cochran Horse Treks riding competency levels.

Beginner - gaining confidence rising to the trot and learning to canter.

Intermediate - a confident rider who is regularly riding outside an arena rising to the trot and demonstrating a controlled canter.

Advanced - a frequent rider who is saddle fit with independent seat and soft hands who is confident on a forward moving horse in open country.

 Horse trekking over multiple days requires a minimum level of riding competence and fitness. We don't offer riding lessons and our shortest ride is 3 days. Each day we cover more than 20kms so the fitness, experience, ability and balance of the rider is critical to the well being of the horse and to the enjoyment for all other riders in the group. 

For the comfort of you and your horse for one of our treks your riding ability needs to be at Intermediate level or above. This is in agreement with our insurance provider and is built in to our Risk Management Policy. All riders must be able to get on and off a horse without assistance (logs or rocks are not counted as assistance). 

RIDE PAYMENT/CANCELLATIONS

Ride deposits are to be paid before a booking is accepted as confirmed.

To secure your booking Ride deposits of $500 per rider must be made within 72 hours of receiving acknowledgement from Cochran Horse Treks of your booking availability.  

IN THE CASE OF RIDE CANCELLATION

By the Customer

Ride deposits are NON-REFUNDABLE but can be held in credit for another available ride within 12 months of the original ride date. Any difference in the ride fee is applicable at the new date rates. One date transfer only. (subject to the following points) 

1.      CANCELLATION OF A RIDE BOOKING BY YOU – within 7 days of ride departure – no refund – no transfer.

2.      CANCELLATION OF A RIDE BOOKING BY YOU3 weeks or less prior to your ride departure – No refund– ride transfer available (once only).

3.      CANCELLATION OF A RIDE BOOKING BY YOU 3 -8 weeks prior to your ride departure – 50% refund of fee balance (not deposit) – ride transfer available (once only - within 12 months).

4.      CANCELLATION OF A RIDE BOOKING BY YOU greater than 8 weeks prior to your ride departure – No deposit on refund – balance is refundable and ride is fully transferable (once only within 12 months).

5.      No shows – full payment will be retained – no refund, no transfer.

We strongly advise that you have Ambulance Cover and take up Travel Insurance for your horse-riding holiday  https://www.covermore.com.au/plan-options

Changes or cancellations made by Cochran Horse Treks.

Cochran Horse Treks reserve the right to cancel, alter or postpone any ride due to circumstances. Such as (but not limited to): risk to guests, staff and livestock, adverse and severe weather, fire, health issues, natural disaster or pandemic.

In the unlikely event that Cochran Horse Treks is forced to abandon, cancel or postpone a trek (prior to commencement or during the ride) due to above-mentioned conditions no refund will be given.

If it is necessary to alter or cancel your ride, we will:

·        brief you of changes at our earliest convenience.  

·        Offer you a comparable alternative – subject to bookings availability

·        Transfer your booking to an alternative holiday.

·        If the alternative holiday is less expensive - you may be entitled to a refund of the difference. (less % of expenses incurred by CHT)

·        If the alternative is more expensive you will be required to pay the difference with 14 days of accepting the transfer of your new booking.

In exchange for the above terms and conditions, you agree that Cochran Horse Treks are not responsible nor liable for any necessary changes or cancellations of your booking or associated travel expenses due to events of circumstances beyond our control. (including but not limited to political unrest, war or threat of war, riots, civil strife, closure of airports or ports, industrial disputes, terrorist activity, natural disasters, fire, epidemic or health risks, Acts of God, adverse weather conditions and any other similar events.)